Our Assistance Coordinators operate out of two geographically separated state-of-the-art call centers, strategically located to best suit the needs of our clients.  Each one is capable of handling 100% of the volume in case of an emergency or natural disaster.

Important features of our 24-hour Response Centers include:

• Service provided in 3 languages – English, Spanish, and French
• Top-of-the-line telephony, white noise reduction system, and emergency back up systems
• RADIIS NT™ – Road America’s third generation latitude/longitude based dispatch system.
• GPS/Telematics-enabled equipment
• Lucent definity switch
• Total Recall telephone recording system
• Automated Dispatch Confirm and Quality Control Survey Systems
• Multiple Telecommunication Routes
• Dedicated generators in case of prolonged power outages
• Fire prevention and suppression system
• Disaster Recovery Plan to allow business continuity in the event of a disaster

In addition, Road America’s strategic partnership with our MAPFRE Asistencia affiliate in Canada, Road Canada™, provides for a Response Center in Cambridge, Ontario. This center handles all roadside assistance dispatches for services in Canada.