Service Provider Network

Print

Meet Road America’s proprietary, independent Roadside Assistance Service Provider Network

  • Serving the USA, Canada, Puerto Rico and the US Virgin Islands
  • From an available network of 50,000, we have carefully selected 15,000 rated, qualified, insured, trained and inspected Providers for:

Light Duty (Auto, Trucks, Vans, Motorcycles)

Medium Duty (RV, Trucks, Fleet Vehicles)

Heavy Duty (RV, Trucks, Fleet Vehicles)

Motorcycle Services

Medium, Heavy and Super Duty Fleets

Collision Management and Secondary Towing

Dedicated and Experienced Service Provider Management Team

Road America maintains dedicated teams managing each of the Northeast, Southeast, Central and Western Regions, as well as the Specialty Networks and Canada.  Each team has responsibility for managing its own team, including:

  • Recruitment
  • Location Inspection
  • Qualification of Service Capabilities
  • Performance Reviews within the Region

Service Provider qualification requirements include:

  • Fully licensed and insured
  • 24-hour operations
  • Live operator assistance
  • Uniformed service personnel
  • Adequate training of service personnel
  • Adherence to Road America’s contracted rates for service
  • Set minimum call acceptance
  • Adherence to promised ETAs
  • Well maintained service equipment

Service providers are rated daily based on their performance with the use of Road America’s proprietary dispatch system, RADIIS NT™. This ensures that at any given moment only the “best of the best” providers available are dispatched to assist our customers.

DRIVE ON® Because there's never any time to lose.