The drive is on for increased effectiveness for your organization.  Here are a few Quick Facts about the use of Mobile Apps: A recent AT&T study found that 72 percent of small businesses use mobile apps in their operations. AT&T surveyed 2,246 small business owners – “small” being defined between 2 and 50 employees, both [...]

During the month of December we will be “test driving” the new Road America Drive On™ mobile App by inviting the Road America team members to use the app for any of their roadside assistance needs. In brief: The Drive On™ App is a device-independent wireless application that allows customers to make direct roadside assistance [...]

It’s a complex animal,” says Road America’s Bonnie Verhulst of the company’s Service Provider Network. “When I first was promoted to Director, I knew my biggest challenge was going to be understanding the scope of managing that many thousands of providers as a group, as well as individually.”

Road America’s Network Administrator Mario Renteria takes the company’s slogan Drive On very seriously. During a normal week Mario works with servers, workstations and users with computer problems in Road America’s Miami offices. Weekends he moonlights at a local bike supplier’s shop and puts as many miles on his carbon fiber racing bike as possible. [...]

It’s the most sinking feeling: you return to the parking lot, arms full of groceries or your bulging briefcase, and your car is not where you left it. Gone. If you’re lucky, it’s just an adventurous teenager or an overzealous tow truck operator. If not, your favorite vehicle may already be on its way across [...]

The IT Department at Road America has been on a mission to solve this problem for many years, because it’s always been the weakest link in the emergency roadside process.  The mapping engines on which the industry relied previously were not server based and depended on data that was only intermittently updated by the software [...]

The best part, really, is that Melissa Renton didn’t even realize what had happened to her.  Her meeting had run late, it was dark and she was driving on an unfamiliar highway back towards her hotel.  She was able to coast safely to the side of the road when the engine died, but she wasn’t [...]

This is the part that sounds simple: if your car breaks down, we can find you and dispatch help immediately even if you have no idea where you are. LocateMe Service® by Road America is a genuine WOW moment in the evolution of emergency roadside assistance.  For stranded drivers, already stressed by their circumstances, trying [...]

A quick chat with Marcus Ward (Harley-Davidson Help Specialist, Columbus, GA. Emergency Response Center)