Road America joins in for a day of fun and exercise

May 6th, 2013

Healthy employees are important to us at Road America, so we decided to participate again this year in the Mercedes-Benz Corporate 5K run in Miami, Florida.  And what a great turnout it was.  Not only did 70 of our Road-America team members run but even more showed up to root for their co-workers.

Promoting health and well being with events like this boosts employee morale and team spirit.  Studies show healthy workers who participate in exercise regimens and healthful lifestyles have lower tardiness and absenteeism, fewer injuries, improved productivity and lower health care costs.  The benefits for both companies and their employees are significant, and these events are all about creating awareness of the positive benefits of a healthy lifestyle.

“We like to participate in these events to bring our employees together for a fun and healthy day.  It’s an opportunity to motivate and support our team members to work together in a competitive atmosphere, which is what we promote in the workplace to be the best in the industry, in all divisions of our company,” said Dennis Fantis, President – Road America.

Of the 70 runners on our team, Cintia Borgese came in first place for the women’s division of Team Road America at just under 33 minutes.  Michael ter Mors of Kompani Group, who was invited to join the team as an extended member, arrived at the finish line in just under 23 minutes, the top speed in the men’s division.   Congratulations Cintia and Michael on a race well run!

Our special appreciation goes out to Christy Smiley for coordinating the event within Road America, and to Mario Renteria for contributing to this year’s T-shirt design. Thank you both!

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Road America Receives 2012 American Business Award

October 3rd, 2012

Miami, FL – October 3, 2012 – Road America was awarded the Silver Stevie Award for Information Technology Department of the Year in the 2012 American Business Awards.

The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

More than 3,000 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, but out of all the entries for IT Department of the Year, Road America has gone home a winner.

The past year has proved to be an especially busy one for the Road America IT Department  providing numerous innovative and challenging endeavors.  In January of 2011, the Road America IT Department, in collaboration with AT&T, launched a pilot test of LocateMe™, which uses AT&T’s Phone Locator Service to pinpoint the addresses where calls originate. Applicable on both land and wireless lines across all major U.S. carriers, including AT&T, Verizon, Sprint, and Metro PCS, and now fully operational, LocateMe™ can locate over 90% of the Road America customer base. In the summer of 2011, AT&T published a case study to highlight the shared success of this project.

“On behalf of everyone at Road America, I must say that we are extremely honored to be the recipient of a Silver Stevie Award.  Our IT Department works around the clock to provide the most innovative solutions in our industry; and they, like the rest of the Road America team, are dedicated to offering unparalleled support to our clients and their customers.” 

Dennis Fantis | President of Road America

In 2011, following the success of LocateMe, the Road America IT Department started developing a wireless roadside assistance application for simultaneous launch across all major smart phone platforms using the same source code. Their IT Department knew an effective app would allow customers to directly request service without contacting call-center agents.  Using Rapid Application Development (RAD) techniques the team developed Drive On™ and, by the fall of 2011, the app became available in web stores for iPhone, Android, and Blackberry.

Finalists were chosen by more than 140 business professionals nationwide during preliminary judging in April and May.  Over 10 specialized judging committees determined Stevie Award placements from among the Finalists during final judging.

Details about The American Business Awards and the list of Finalists in all categories are available at www.stevieawards.com/aba.

About Road America

Headquartered in Miami, Florida, Road America is a leading business-to-business provider of roadside assistance solutions, serving customers of client companies with everything from directions and fuel to towing and tire changes. Road America works with a network of service providers to cover a range of vehicles, including automobiles, motorcycles, recreational vehicles and commercial trucks. Founded in 1978, Road America has grown to serve all 50 states, Canada, and Puerto Rico. The company is a wholly owned subsidiary of MAPFRE, a multinational auto insurance and roadside services company.

About the Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.stevieawards.com.

Sponsors and partners of The 2012 American Business Awards include American Support, Business TalkRadio Network, Callidus Software, Citrix Online, Dynamic Research Corporation, iolo technologies, John Hancock Funds, LifeLock, PetRays, Primus Telecommunications Group, SoftPro, and VerticalResponse.

 

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Road America Press Contact:
Jaclyn Larkin
Phone: 800-442-4690 ext. 4460
Email: JLarkin@nullroad-america.com
www.road-america.com

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Condon Skelly & NSM Client Spotlight

October 3rd, 2012

NSM Insurance Group is a national program administrator that specializes in the development and marketing of industry specific programs.  NSM provides coverage for Workers Compensation, Social Services and Addiction Treatment, Wind Exposed Property, Specialty Construction, Professional Liability, and more.  Now, since Condon Skelly joined the NSM family in December of 2009, NSM is able to offer Collectible Vehicle Insurance.

Since 1967, Condon Skelly has been the premier insurance provider for serious classic and specialty vehicle collectors. They specialize in insuring classic and antique cars, special interest collectible vehicles, exotic cars and street rods.

Their custom collector vehicle insurance policy provides their customers with the flexibility they need to properly protect their collection. They cover vehicles under restoration, as well as provide mileage options for our customers who like to hit the road regularly in their classic cars. Condon Skelly coverage includes comprehensive, collision, personal injury protection, un/under-insured motorist coverage and much more!

Condon Skelly has teamed up with Road America to offer roadside assistance to their customers, which covers guaranteed flatbed towing, lockout assistance, gas & water delivery, battery service and emergency travel expense reimbursement.

“We are excited to have teamed up with a fellow industry-leader, Road America, to expand our available coverages and continue to meet the demands of our ever-growing customer base. In the short time we’ve offered Road America’s Roadside Assistance program, we’ve had an overwhelmingly enthusiastic response from our customers and agents who are adding RSA to their policies.”

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The Power of Prevention

October 3rd, 2012

How Properly Caring for a Vehicle and Keeping Emergency Supplies on Hand can be Your Best Asset

Expect the unexpected:  A phrase that so many of us hear, but don’t truly take to heart.  However, that three word warning is one that can make all the difference on long trips in the family car.  Getting stuck in the middle of nowhere is a frightening and stressful situation, but by following these tips you can stay safe and get back on the road before you know it.

First, the essentials.  Jumper cables, tire pressure gauge, cell phone charger, flat tire fixer, and, of course, your insurance info and vehicle registration are items that are essential for even your daily commute to work and back.  However, don’t forget to keep the following items especially for long trips:

  • Fire extinguisher
  • Extra oil
  • Flashlight
  • GPS and map
  • First Aid Kit – including bandages, burn cream, anitbacterial ointment, and pain reliever
  • Food and Water – long shelf life food like protein bars
  • Blanket
  • Tow Rope
  • Life Hammer

Also, don’t forget to keep up with general preventative maintenance like checking tire pressure and condition (including the spare) and changing your oil according to your owner’s manual (usually every 3,000-5,000 miles depending on year, make, and model of your car).
On a monthly basis, be sure to check:

  • Transmission Fluid
  • Brakes and Brake Fluid
  • Antifreeze Coolant
  • Oil and Filter
  • All Lights (including headlights, brake lights, and emergency lights)

When you change your oil or have it done by a professional, be sure the following items are checked:

  • Battery and Cables
  • Belts
  • Exhaust
  • Fuel Filter
  • Air Filter
  • Power Steering Fluid
  • Wiper Blades
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Back To School

October 3rd, 2012

Now that the roads are busier, there are a few important tips to keep in mind that will keep you and your family safe while driving.

Now that kids are back in school, accidents in residential areas are more common, but most are preventable.  Be sure to slow down when driving through neighborhoods and school zones and stay alert before and after school hours.  Most walkers aren’t injured at intersections, rather the majority of pedestrian related accidents happen “mid-block.”  So, be sure to watch for kids who cross outside of crosswalks as well.  And when it comes to crosswalks, remember to give pedestrians the right of way.  In most states, it’s the law.

Safe Kids Video

http://www.safekids.org/safety-basics/safety-spotlight/back-to-school-safety/
Watch and share this fun video to help kids understand how to be safe in the streets.

As the roads are busier every morning and afternoon, and as more children are walking through neighborhoods and school zones, it is especially important to refrain from texting while driving.  Check with your local law officials as more and more states have passed laws against the use of cell phones while driving all togeher, whether talking or texting.  The use of cell phones, even hands-free, is a distraction that causes many accidents each year.  Remember that driving an automobile requires your undivided attention, and consider if you really have to answer that call or text while driving.

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Walk On, Run On, Drive On

June 22nd, 2012

Road America participated in the Mercedes-Benz Corporate Run 2012 to boost fitness and morale

More and more organizations nowadays are investing in corporate fitness programs with the objective of keeping a healthy and motivated workforce, and Road America is not falling behind.

For Road America, a fitness program is not a mere bonus or perk given to a few elite employees, but a valuable part of our business that we try to involve the entire team in. Continue reading

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Road America: Proud Member of the CVTA

June 22nd, 2012

Road America is a Founding Board Member of the Connected Vehicle Trade Association (CVTA), a not-for-profit business league established to promote the interests of entities involved in the vehicle communications environment.

For Road America, being part of the CVTA provides a view of what’s beyond the horizon in terms of road safety technology. This allows us to anticipate technological changes and to be at the forefront of innovation in the industry. Continue reading

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Road America 1ST Runner-Up in 2012 Call Center Excellence Awards

June 12th, 2012

Miami, FL – June 12, 2012 – Road America has been recognized as the first runner up in the category of Best in Class Call Centers (over 200 staff) in the 2012 Call Center Excellence Awards.

Out of more than 40 entries in its category, Road America stood out to the judges with its improvements in productivity while maintaining consistently high customer satisfaction scores. Specifically, Road America was able to reduce average call handling time by nearly 30 seconds during the past 12 months, while maintaining a complaint ratio of less than 1%, and customer satisfaction rates of over 90% based on customer surveys. Continue reading

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Road America Named as Finalist in 2012 American Business Awards

May 16th, 2012

10th annual Stevie® Awards will be presented on June 18 in New York City and September 17 in San Francisco

Miami, FL – May 16, 2012 – Road America was named a Finalist in the Information Technology Department of the Year category in The 2012 American Business Awards, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. Continue reading

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Caring Is Key to Customer Loyalty

March 20th, 2012

By Shep Hyken

Did you ever wonder why a customer just stops doing business with you?  Is it customer service(or the lack of it)?  Did the customer move?  Pass away?  There are all kinds of studies that are available that will tell you why.  They will give you the general reasons customers defect, which will help you strategize on how to prevent them from defecting.  However, none of them will give you the answer you need for a specific customer.

Continue reading

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