Road America Celebrates 35 Years with Dennis Fantis


Dennis Fantis has over 35 years of experience in the motor club industry and has developed and established client relationships with a large number of diverse industries.  Besides his many accomplishments and long career at Road America, Mr. Fantis is very involved in various industry related organizations, having served as Secretary of the National Automobile and Travel Organization (NATO) in 1993, and as President in 1994.

Having helped lead and successfully guide Road America through a growing, dynamic industry, Mr. Fantis has been a pioneer in opening new distribution channels in the financial services, wireless and retail automotive markets.  Today, he is one of the most active, knowledgeable, experienced and recognized leaders in the assistance services industry.

Mr. Fantis graduated from the University of Florida with a Bachelor of Science Degree in 1977.  After having been with Road America for 9 years in the Marketing and Sales Division, Mr. Fantis was promoted to Executive Vice President in 1987.  In 1997, Mr. Fantis was promoted to President of Road America.  In 2011, Mr. Fantis was again promoted to Deputy Regional Director of North America.

We sat down with Mr. Fantis and asked him a few questions about his many years with the company:

What do you remember about your first day at ROAD AMERICA?

Answer: Flying to Boston and being a part of the team that brokered the first Automotive OEM account, South East Toyota, to Cross Country Motor Club.

In broad terms, what have the main changes been at ROAD AMERICA in this quarter of a century?

Answer: Geographic expansion in North America and converting from a reimbursement model to a 24 hour/365 days ERS solution featuring a contracted network of independent service providers.

What have you learned professionally at the company in these 35 years?

Answer: First, to reach the next plateau of growth one must have the drive, guts and intestinal fortitude to succeed. Second, where there is change – there’s opportunity.

What is it like to work for a MAPFRE company in the United States?

Answer: It’s unique, especially with the America’s 500 years of Spanish influence and history. The responsibility to participate and assist in expanding and growing the MAPFRE brand in one of the most strategic markets in the world is an exceptional opportunity.

What are the most special moments you remember in these years?

Answer: There are three moments that stand out. The first moment was seeing the first Road America decal on a bumper of a car on an interstate highway in New Mexico in 1985. The second took place in January 2003 when Mapfre Asistencia acquired Road America.  And the third special moment was being promoted to Deputy Regional Director of North America in 2011.

Left to right

Top: Claudio Caggiano, Emmy Greer, Joseph D. Anderson, Julie Ann Dominguez, Kevin NeSmith, Bonnie Verhulst, Enrique Santos.

Bottom: Pablo Rossi, Daniel Garcia Vega, Dennis Fantis, Ernesto Munizaga.

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