For Service Providers

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At Road America, we believe that everyone can benefit from the support of a strong team. By joining our network of Service Providers, you instantly empower your business with the nationwide presence, strength, and stability of one of the most trusted names in the industry. Our main information conduits for our Service Providers are the Road America RAPID system, and the RADIISNT® dispatch system. Both are prime examples of all that a business relationship with Road America offers. Quick, efficient, and simple, our software helps you optimize your business to:  

Increase Service Volume and Revenues

Road America's connections in the industry and large client base can generate a high call volume for your business which may lead to higher revenues

Expedite Payments

Submit invoices and verify payment information quickly online and enroll easily in fast direct deposit

Access Key Information

Review Key Performance Indicators to better manage your business performance.

Manage Your Account Online

Monitor calls in real time, review performance metrics and update account information

Connect to Provider Support

Work with network specialists for management, accounts receivable, and service excellence
 
Let Our Software Help Your Business

As a contracted provider, the RAPID portal is your gateway to monitoring your performance and updating all account information. RAPID also allows you to manage your finances efficiently by providing the tools to expedite service payment, such as enrolling in the direct deposit payment option. That means money in the bank faster than ever.

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Behind You All the Way

Though the potential to receive a consistent high volume of calls is an exceptional reason to join the Road America network, being a Road America Service Provider is about much more than obtaining more calls. It's an opportunity to strategically grow your business with a proven system based on years of industry experience. Our dedicated support teams are divided up regionally to ensure up-to-the-minute responsiveness. Each regional team member is qualified to provide informed guidance on recruitment, location inspections, service capabilities, regional performance reviews, daily performance ratings based on our proprietary dispatch system RADIISNT®, and numerous other metrics that can enhance and expand your business. New Ribbon

Become a Service Partner

We welcome all Service Providers with a desire to be the very best in their markets. Road America requires some business and service benchmarks prior to joining the network. These ensure that all customers working with Road America receive consistent, high-quality service anywhere in our service area. Service Providers must:
  • Be fully licensed and insured
  • Provide 24-hour operations with live dispatchers
  • Have an established training program
  • Maintain all service equipment in clean and proper working order
  • Require uniforms as well as driving and criminal background checks for employees
  • Agree and adhere to Road America's contracted service rates
  • Maintain established performance standards for Estimated/Actual time of arrival, call acceptance, and complaint-to-service ratio
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Services We Offer

  • Light Duty ERS (Auto, trucks, & vans)
  • Medium to Super Duty ERS
  • Motorcycle Services
  • Fleet Services (Light Duty to Heavy Duty)
  • Accident/Primary Towing
  • Secondary Towing
  • Salvage Transports
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Meet Our Team

pat-painson

Patrice Painson

Provider Payables Supervisor

Employment at Road America:

11 Years

Experience:

  • 2004-2006 Assistance Coordinator
  • 2006-2007 Priority Dispatch Team Supervisor
  • 2007-2013 Provider Payables Representative
  • 2013-Present Provider Payables Supervisor

Contact Information:

  • (800) 226-6210 ext. 4280
  • (305) 392-4280 direct
  • (877) 377-8441
  • ppainson@nullroad-america.com

Work Schedule:

M-F 9:30-6:00pm

Birthplace:

Port-au-Prince, Haiti

Nickname:

"Pat"

Hobbies & Interests:

  • Fishing
  • Foreign films
  • Basketball
  • Outdoors activities w/ family

Quote:

"Throughout my years at Road America, I have acquired many valuable skills that have helped me grow professionally and as an individual” I feel
grateful for the opportunities that I have been blessed with in life"

Message to Our Service Partners

"For any billing or payment questions, please contact your Payables Rep. but for any escalated issues feel free to contact me anytime. I am always
available to assist you!!"

miguel-cifuentes

Miguel Cifuentes

Deputy Director of Provider Network

Employment at Road America:

16 Years

Experience:

  • 2000-2006 Operations Dept. Supervisor (Federal Assist & Road America)
  • 2006-2010 Call Center Assistant Manager
  • 2010-2011 Interim Director of Provider Network
  • 2011-Present Deputy Director of Provider Network

Contact Information:

  • (305) 392-4363 direct
  • (305) 392-3121 fax
  • mcifuentes@nullroad-america.com

Work Schedule:

  • M-F 8:30am-4:30pm (and as needed)

Work Location:

  • Miami, FL (Corporate Offices)

Birthplace:

Boston (North End), MA
Also resided in: Puerto Rico (4 years) & Argentina (8 years)

Nickname:

N/A

Hobbies & Interests:

  • Soccer (coaching, playing, watching, debating, etc.)
  • Outdoor Activities (kayaking, jogging, barbequing, camping, etc.)
  • Tourism
  • Movies (comedy & drama)

Quote:

“I have been very fortunate to establish a balance in my life, which is often difficult to achieve. Working at Road America for the last 16 years has been a privilege that has allowed me to grow professionally, but more importantly, also to spend as much valuable time as possible alongside my beautiful family caring for it properly. I also have enjoyed the opportunity to travel with the company to various locations in three different continents and work along a great group of individuals.”

Message to Our Service Partners

“Our team members wear many hats, but our top priority is to provide you with prompt, satisfactory support. Please, reach out to me for assistance any time that you feel that we have not done so in an adequate manner or reasonable time.”

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