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About Us

WHO WE ARE

Tested. Proven. Trusted.
There’s no such thing as a convenient emergency.

That simple principle guides everything we do at Road America, and it has since 1978. It means that we know that getting things right the first time matters. Sometimes that takes dedicated human interaction. Other times, it means offering the very latest in communication and tracking technologies. Most often, it’s a strategic mix of both that only Road America provides. It also means being hands-on with our service provider network and always looking for ways to improve and enhance the services we provide. And, most importantly, it means Road America works in cooperation with our partners to add meaningful value, insight, and convenience to all you do.

Today’s Road America is a complete auto lifecycle solutions provider offering such driver benefits as:

  • 24/7/365 Roadside Assistance.
  • Collision Service (Accident & Secondary Towing).
  • Travel and Continuation of Journey Benefits.
  • Repair Guidance and Support.

We also continue to lead the way when it comes to client-side advantages and services that include:

  • Marketing and Promotional Support.
  • (Including event support such as Brown Bags & Agent Meetings).
  • Fulfillment Services.
  • Inbound Sales and Enrollment.
  • Membership Tracking and Renewals.
  • Complete Program Administration.
  • Internal Client Training and Quality Assurance Programs.
  • Real-Time Tracking and Reporting Dashboard.
  • And more.

No matter what the road ahead may hold for your customers or clients, you can count on Road America to be there for you for every mile ahead.

Road America… By The Numbers

Backed by the Strength of MAPFRE®

Road America is a wholly owned United States (US) subsidiary of the MAPFRE Group (MAPFRE), an international insurer with business in 45 countries on five continents, servicing more than 100 million customers. The MAPFRE Group is the leader in the Spanish market, the largest multinational insurer in Latin America, and among the Top 10 European insurance companies by premium volume. We are a multinational team which works to continually achieve advancements in service, and develop successful relationships with our clients, distributors, providers, shareholders, and society. Reliability, Integrity, Dedication to Service, Innovation in Leadership, and Committed Teamwork are among our highest values. We custom tailor products and services to meet the needs of thousands of corporate clients and millions of their insureds around the globe. The group is certified as conforming to the ISO 9001:2000 International Quality Standard and has been recognized with the A (Excellent) rating by AM Best.

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