At Road America, we believe that everyone can benefit from the support of a strong team. By joining our network of Service Providers, you instantly empower your business with the nationwide presence, strength, and stability of one of the most trusted names in the industry. Our main information conduits for our Service Providers are the Road America RAPID system, and the RADIISNT® dispatch system. Both are prime examples of all that a business relationship with Road America offers. Quick, efficient, and simple, our software helps you optimize your business.
What Makes Us Different
- ROAD AMERICA SUPPORT
- SERVICES WE OFFER
Though the potential to receive a consistent high volume of calls is an exceptional reason to join the Road America network, being a Road America Service Provider is about much more than obtaining more calls. It's an opportunity to strategically grow your business with a proven system based on years of industry experience. Our dedicated support teams are divided up regionally to ensure up-to-the-minute responsiveness. Each regional team member is qualified to provide informed guidance on recruitment, location inspections, service capabilities, regional performance reviews, daily performance ratings based on our proprietary dispatch system RADIISNT®, and numerous other metrics that can enhance and expand your business.
We welcome all Service Providers with a desire to be the very best in their markets. Road America requires some business and service benchmarks prior to joining the network. These ensure that all customers working with Road America receive consistent, high-quality service anywhere in our service area. Service Providers must:
- Be fully licensed and insured
- Provide 24-hour operations with live dispatchers
- Have an established training program
- Maintain all service equipment in clean and proper working order
- Require uniforms as well as driving and criminal background checks for employees
- Agree and adhere to Road America's contracted service rates
- Maintain established performance standards for Estimated/Actual time of arrival, call acceptance, and complaint-to-service ratio
- Light Duty ERS (Auto, trucks, & vans)
- Medium to Super Duty ERS
- Motorcycle Services
- Fleet Services (Light Duty to Heavy Duty)
- Accident/Primary Towing
- Secondary Towing
- Salvage Transports
RAPID - Road America Payment Interface Dasboard
Let Our Software Help Your Business
As a contracted provider, the RAPID portal is your gateway to monitoring your performance and updating all account information. RAPID also allows you to manage your finances efficiently by providing the tools to expedite service payment, such as enrolling in the direct deposit payment option. That means money in the bank faster than ever.