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Roadside Assistance

EMERGENCY ROADSIDE ASSISTANCE

We say “Drive On” because there’s never any time to lose. We get your customers back behind the wheel as quickly and efficiently as possible.

This has been the core of our business for more than 40 years, and we’re still doing it better than anyone else in the industry. What’s our secret? We know the power of human connection when it comes to helping others resolve a crisis. Our staff of courteous and professional Assistance Coordinators is trained to meet our customers’ roadside emergency needs 24 hours a day, 7 days a week, every day of the year. And for the times when a digital solution is preferred, we’ve created a number of advanced technologies that ensure that answers are, literally, right at drivers’ fingertips.

Our emergency roadside assistance services include:

  • 24-hour dispatch of emergency towing assistance in case of a breakdown or accident Tow service to the nearest qualified service facility, or to the issuing dealership, or other destination designated by the client or even back home if necessary.
  • 24-hour dispatch of emergency supplies Emergency supply of gasoline, oil, fluid and water.
  • 24-hour dispatch of flat tire assistance Assistance to inflate, repair or replace the flat tire with the vehicle’s spare tire.
  • 24-hour emergency battery assistance Assistance to jump-start the vehicle.
  • 24-hour emergency lock-out assistance Assistance of a locksmith to allow entry into a home or vehicle. Duplicate keys can be made at the customer’s request and expense.
  • 24-hour emergency extraction assistance Assistance in extracting a vehicle that is stuck in mud, snow or ditch.

Customization

Every Road America program can be customized to fit the specialized needs of every client.

Powered by Road America’s Next-Level Innovation

Behind each of our service categories is a set of powerful technology tools and unmatched human experience, ensuring that your customers and members receive excellent care now and in the future.

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